Shipping time varies by country or region. Specific delivery dates are not provided nor guaranteed. These are our estimates for your reference
Estimated Shipping Times
United States: 10-18 days
United Kingdom: 7-14 days
Canada: 12-20 days
Australia: 6-18 days
Europe: 5-16 days
Other: 8-21 days
*Note: The days listed above are only estimates in business/working days and do not include our 2-5 day processing time.
While we will do all that we can to make sure you order is delivered on time, RAAMOS cannot be held responsible for conditions beyond our control such as required postal or customs clearance procedures, holidays, severe weather, labor disputes, protests, etc. and these interruptions can cause delays beyond our original delivery estimates.
Processing Times
Because of the significant level of demand, our Fulfillment Team requires approximately 1 to 6 days to complete the order processing and preparation tasks for our shipping courier. We only ship during business days and do not ship on Saturdays, Sundays or holidays. Once your order has shipped, you will receive a Shipping Confirmation email.
For orders with multiple items, products may be shipped separately and received on different dates due to the difference in manufacturing partners’ locations.
Tracking
Once your order is dispatched, an email confirming your order and containing a tracking number will be sent to you. Utilize the link provided in the email to track your order's status online. Should you have any inquiries or apprehensions, please don't hesitate to contact our customer support team at info@raamos.com – they'll be delighted to assist you.
Shipping rates
Our utmost priority is to provide our customers with the most competitive rates available. The shipping costs will be determined during the checkout process, taking into account the rates imposed by the carrier. Anticipated shipping duration can also be found during checkout. Kindly be aware that the shipping duration indicated during checkout does not encompass our processing time of 24-48 hours.
Duties, Taxes, and Other Fees:
International shipments may be subject to import taxes, duties and/or customs clearance fees, which are levied once a shipment reaches the recipient's country. These fees are the sole responsibility of the recipient. RAAMOS has no control over these charges, nor can RAAMOS predict what they may be. If a shipment is refused and returned, you will be responsible for any import taxes and return shipping costs incurred.
Customs policies vary widely by country. If you have questions we recommend that you contact your local customs office for more information.
Lost/Stolen/Damaged Packages:
RAAMOS is not responsible for lost, stolen or damaged packages. If your tracking information states that your package was delivered to your address and you have not received it, please report it and/or file a claim with your respective shipping carrier.
Note: We utilize the timestamp information from the tracking link and delivery confirmation from the carrier when reviewing damage or return requests and we may not be able to honor your claim if it is not reported.
Wrong Address Disclaimer:
It is the responsibility of the buyer to make sure that the shipping address entered is correct before submitting an order. We start working on your order immediately, so we are unable to make any changes to an order after it has been placed. If the order has already been processed through our shipping department, we cannot retrieve it for an address change.
Feedback
We would love to hear your feedback, questions, or any concerns. Please feel free to email us at info@raamos.com to let us know how we are doing. We take your feedback very seriously and are always striving to improve.