Return policy
RAAMOS is pleased to accept items purchased from our website for return or exchange within 30 days of the purchase date, subject to the following conditions:
- The item displays no visible signs of damage.
- All original packaging remains intact.
- Any evidence of damage will undermine the RAAMOS guarantee.
Please note that we only accept returns for products that are unused and in "like-new" condition. Item(s) cannot be returned or exchanged after 30 days of purchase. You will be responsible for paying for your own shipping costs for returning your item.
To initiate your return process, it may be necessary to furnish a receipt or proof of purchase (such as your order confirmation email) containing your order number.
For all return or exchange inquiries, kindly get in touch with info@raamos.com. Provide them with your order number and reason for return or exchange, and they will assist you according to the guidelines detailed on this page.
What is the procedure for returning a RAAMOS order?
To initiate the return procedure, kindly reach out to our Customer Support team at info@raamos.com.
Make sure to provide the following details:
- Order number
- Evidence of purchase
- Video or photo of the defective product (if applicable)
- Full delivery address
- Contact phone number
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@raamos.com.